Known Issues

Updated February 2026

Below is a current list of known issues identified by CTAS users. After each issue you'll find a suggested temporary solution.

We encourage you to visit this page regularly as you continue to use CTAS to see if any new issues have been added. If you discover any issues that are not currently listed, please submit them to ctas@osa.state.mn.us. We will work to correct these issues in the next CTAS program update.

Accounting Module

Receipts

• ISSUE: When you add and save a new receipt with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added receipts.
• SOLUTION: Do not check the "Cleared check" box. Instead, clear receipts by either:
  • Reopening the receipts for edit from the Receipts list tab and then checking the Cleared box and saving, or
  • Using the Cash Processing feature in the Cash Module (Deposits in Transit).

Claims

• ISSUE: If a claim was created but the claims process was not completed and then CTAS was updated to CTAS 2025 Update 3, when trying to print the check, an error message is received and the report is not generated. 
• SOLUTION: Open each individual claim and then re-save the claim. Check should now print.

• ISSUE: If a claim was created but the claims process was not completed and then CTAS was updated to CTAS 2025 Update 3, when trying to post to disbursements, an error message is received and the claim does not post to disbursements.
• SOLUTION: Open each individual claim and then re-save the claim. Claim should now post.

Disbursements

• ISSUE: When you add and save a new disbursement with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added disbursements.
• SOLUTION: Do not check the "Cleared check" box. Instead, clear disbursements by either:
  • Reopening the disbursement for edit from the Disbursement list tab, then checking the Cleared box and saving, or
  • Using the Cash Processing feature in the Cash Module (Outstanding Checks).

Payroll Module

Payroll Register - Portrait Version

• ISSUE: The portrait version of the payroll register displays incorrect amounts for regular hours/earnings.
• SOLUTION: Only use the landscape version of the payroll register, which displays the correct amounts.

• ISSUE: The portrait version of the payroll register has not been updated for PFML (Paid Family and Medical Leave).
• SOLUTION: Only use the landscape version of the payroll register, which has been updated.

Demographics and Job (F3) Tab

• ISSUE: When adding a new employee, on the Demographics and Job (F3) tab, the Pay Frequency and Pay Type are cut off.
• SOLUTION: Double click on the Payroll tab.

This will temporarily hide the icons, which allows more of the screen to be viewed.  To make the icons visible again, double click on the Payroll tab again.

Leave and Benefit (F7) tab

• ISSUE: When in an employee record, on the Leave and Benefits (F7) tab, and under the Paid Family Medical Leave section, the Employee and Employer percentage split fields are not fully visible.
• SOLUTION:  Double click on the Payroll tab.

This will temporarily hide the icons, which allows more of the screen to be viewed.  To make the icons visible again, double click on the Payroll tab again.

Payroll Check Information

• ISSUE: When entering employee hours in the Payroll Check Information box, the Save and Close buttons are only partially visible (the words identifying which button is which is not visible).
• SOLUTION: Save is on the left, Close is on the right.  Click on the portion of the button that is visible.